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Company Casino - Not processing my withdrawal

Ruling

Resolved - After a delay processing this players withdrawal Company Casino have paid this player in full. We consider this complaint Resolved.

Read our Company Casino Review.

Player's Complaint

I requested my withdrawal on 11th January and their terms and conditions say five days, so I have waited. Now when I ask them they tell me my account manager needs to speak to me before they process it - I've said that's fine, but apparently he's never around. They just seem to be stalling and I'm getting really worried I'll never see my money again!

Read the casino review

5 Responses

User icon
ThePOGG
January 20, 2017

Hi amesgeorge - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out.

As a side note, as a UK citizen you should not play with any operator that is not UKGC licensed. Any operator, like Company Casino, who accept UK players without a license is in breach of UK law!

Thanks,

ThePOGG

User icon
amesgeorge
January 24, 2017

Thank you for looking into this. After days of constantly emailing them - they have said they will now process it, so fingers crossed. I'll keep you posted. Have learnt my lesson for operators that are not UKGC licensed - this has been a nightmare! [EDIT]

User icon
ThePOGG
January 25, 2017

Hi amesgeorge,

That's great news and thanks for letting us know. I'm going to hold this complaint open until you've actually received your funds. As such I'd very much appreciate it if you could let us know when that happens.

Thanks again!

ThePOGG

User icon
amesgeorge
January 26, 2017

It's arrived! Took them over two weeks to process it but at least it's sorted. Thank you. Phew!

User icon
ThePOGG
January 27, 2017

Hi amesgeorge,

Thanks very much for letting us know that your issue has been resolved - it's very much appreciated.

ThePOGG

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Agreement

amesgeorge consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 20, 2017

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