Cookie - Cannot withdraw funds

Hi mot77 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

They are saying I must choose one of them pay safe or EcoPayz options, is that correct even though I don’t have those accounts ?

Hi MOT77,

Your initial withdrawal was rejected by your banks. This is far from unusual. Many banking institutions are tightening the restrictions they are placing on receiving payments from remote gaming businesses.

Cookie Casino inform us that they directed you to alternative payment methods you could try, but that you chose to play down your balance. Can you confirm this?

Thanks,

ThePOGG

I played through the cash as they gave me only 2 options to withdraw both options I didn’t have EcoPayz and another one. May card works fine on their site before and also on other sites.

But it’s fine close the case I won’t play at that casino anymore

Thanks

Hi MOT77,

If you have chosen to play with and subsequently lost the funds before we could conclude our discussion with the operator sadly there's nothing further we can do to assist you.

ThePOGG