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Cookie - Fire strike

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Cookie Casino Review.

Player's Complaint

hello,i have played a lot at casinos but the fire strike slot machine and my account really can't.

the people at cookie admit that this is no longer normal,what can I do?

everything immediately goes to 0. and if you deposited 20,000 then you would win a prize with a maximum bet of 0.50,right?

I've never seen this at other casinos.

I have a very bad idea. and hope you can do something?

Read the casino review

3 Responses

User icon
ThePOGG
December 22, 2020

Hi elidtc - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please provide the operator's exact response to this issue.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2021

Hi elidtc,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2021

Hi elidtc,

If we haven't heard from you by Friday the 22nd of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

elidtc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 22, 2020

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