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Cookie - max bet violation


Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Cookie Casino Review.

Player's Complaint

I deposit 20€ and i get 10€ bonus and free spin , i play with maximum bet up to 5€ , i win 3000€ with a bet of 5€ , The wager amount of the 10€ they five me is 400€ so its done, and the free spin was lost, after that i bet with different amount some are more than 5€ , in total i have 5000€ , the casino said i bet with bonus ( one bet more than 5€) but that not correct and i have the bet history, they take all the money back and they return only 20€ which i deposit, its not right and not in the casino rules, i have all the screens shoot and bet history, Im right 100% [EDIT].

Please i want my correct win back as soon as possible.

Thank you.

Read the casino review

3 Responses

User icon
June 9, 2020

Hi alikhador - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
June 9, 2020

Thank you , please keep in mind that i win 3000€ with maximum bet of 5€ so here all was under the bonus rules of play, later on i bet for some more than 5€ so i reach 5000€ win , the casino said i cant bet with more than 5€ bet with active bonus, so they removed all the 5000€ win, while i have already win 3000€ with only a bet of 5€, so at least they can remove the win after that but not all the win, i should get back the correct win of 3000€ , hopefully i was clear

User icon
June 11, 2020

Hi alikhador,

If that is the case there is nothing we can do to help you. Where you violate the terms of the bonus contract the operator are within their rights to consider the contract void and reset both parties to pre-contract positions.

Sorry we cannot be of further help.


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alikhador consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 8, 2020

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