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Cookie - non-payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Cookie Casino Review.

Player's Complaint

the casino deceived me and didn't pay me my winnings

Read the casino review

3 Responses

User icon
ThePOGG
August 4, 2020

Hi on4lifr - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'm afraid you would need to give us a far more detailed explanation of your issue before we could do anything to assist you.

Thanks,

ThePOGG

User icon
ThePOGG
August 11, 2020

Hi on4lifr,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 17, 2020

Hi on4lifr,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

on4lifr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 4, 2020

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