Cool Cat - Casino won't pay the $16,250 they owe me

Hi RBreyne - welcome to ThePOGG.com!

I'll contact the casino and see what I can find out for you. I do know that this group is having a lot of payment delay issues, so you're not the only person in this situation, but that they are ultimately paying every player that's due money. So my advice would be don't give up hope and DON'T continue to play and lose your balance back!!

I'll get back to you as soon as I have more information.

Thanks,

ThePOGG

Hi RBreyne, Apologies for the delay - it took me a little while to get hold of the right person at CoolCat casino and I also had to take some unexpected leave due to personal issues. I've now got hold of the right person and they've told me that 2 payments have been sent for $1250 and $1172 (FedEx Tracking Number [EDIT]) and that a 3rd payment should hopefully be processed this week. They've assured me that payments will now happen regularly and I'll let you know as and when they're sent out. If you could confirm receipt of the first 2 payments that would be appreciated. All the best, ThePOGG

Hi RBreyne,

Just wanted to say a quick thank you for confirming that you've received the first 2 payments. We'll hold this complaint open until we confirm you've received your entire balance.

All the best,

ThePOGG

Hi RBreyne,

Have you received any further payments from CoolCat?

Thanks,

ThePOGG

Hi RBreyne,

Just wanted to quickly check in again and ensure that payments are still coming through? If so how much do you have left to receive?

Thanks,

ThePOGG

Hi RBreyne,

I've managed to get hold of a CoolCat rep again. They've informed me that you should have received your final cheque on the 21st. Can you confirm that this has happened?

Thanks,

ThePOGG

Hi RBreyne,

Thanks for confirming that you have received your funds. I completely understand your frustration with this process and absolutely agree that had you had a more significant win this could easily have resulted in you waiting years for a pay out. This isn't a great service and I'd encourage you to consider playing elsewhere. That said, unfortunately for most US players the options available are very limited and most unlicensed US facing operators have similar payment issues.

All the best,

ThePOGG