ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Cool Cat – This casino constantly delays my payments

Ruling

Found for the Player - While this group have never been entirely reliable in their response to complaints, they are now completely non-communicative. As such there's nothing we can do to help players resolve their issues.

Read our Cool Cat Casino Review.

Player's Complaint

After completing all wagering requirements, I submitted a withdrawal request on 09/05/2017 and it was approved on the 13/05/2017, they say it usually takes 10 days after approval for me to receive the funds, I have still not received the $100. I contacted their 'Live Support', they said they would escalate this case, they give me this excuse every time. I feel as though I am being given the run-around.

Read the casino review

3 Responses

ThePOGG
Jun 12, 2017

Hi bim900129 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who has extensive and well documented issues delivering payments to players on time. Your experience is far from unusual, with many players waiting months to get paid, and is not likely to be mitigated by our involvement.

Nevertheless, I will contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Aug 04, 2017

Hi bim900129 - a quick update.

This group's rep goes through periods of being responsive and resolving issues then disappears for several months. At the present time we're in the middle of a non-responsive cycle. We will continue to try to contact the operator for you, but I want you to be aware that this is likely to be a very slow process.

Thanks,

ThePOGG

ThePOGG
Sep 04, 2017

Hi bim900129,

Unfortunately this group are now entirely unresponsive to our communications regarding any of a host of complaints we've received against them.

As they do not have a gambling license we cannot refer you on to a regulator to review your case.

I do however know that their rep is still responsive to the team at CasinoMeister, so it may be worth your while to try there.

Sorry we couldn't be of further help,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.