Coral - Self Exclusion
Declined - As Alternative Dispute Resolution services are prevented from managing complaints against UKGC licensed operators that involve Self-Exclusion issues, we have to decline this complaint.
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I have previously had coral online accounts which have been closed ( I believed due to self exclusion ), I have also self excluded in branches of Corals which according to the terms and conditions says I cannot have other accounts with Gala Coral Group.
In a moment of sheer madness 6 weeks ago I opened a new account with Coral, I was surprised I could do this and went on to deposit nearly £4000 in 2 hours. The following morning I had an email from Coral asking for information to verify my account.
Needless to say I contacted them and explained that the account should not have been opened due to my gambling problems and they closed my account.
I have sent number of emails to coral and they are distancing themselves from any blame.
I have a copy of my self exclusion form which states no new accounts can be opened. My name, DOB, Address are all the same as account opened online.
I now know that if I was to have won then winnings would have been voided due to duplicate accounts from years ago plus I have self excluded from Gala Coral groups by completing form in shop.
Is there anything further I can do ?
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