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Coral - Withdrawal problem

Ruling

This complaint was resolved by the time we had a chance to speak to Coral casino. Coral casino's response when we got in contact with them was immediate.

Coral casino - the gaming arm of the well known UK bookmakers - are one of the premier Playtech casino on the market right now and one of the highest overall rated casinos we list. Read our Coral casino review.

Player's Complaint

deposit guarantee banner Hi, I am having trouble with my Coral Casino account. I opened my account and deposited £300 into it with no problem. But when I tried to make a withdrawal of £1650 I was asked for age verification! I did not use any bonus. I have sent a copy of my passport and both parts of my UK provisional license (stating my address) and phoned after a while to confirm if it had been received. The representative was very friendly and assured me I would receive an answer by e-mail within 24 hours. 24 hours now passed and still no reply. When I check my Coral account it says no withdrawal is pending. Could you please look into this for me. I hope there will be a positive outcome! Best Regards [EDIT] USERNAME: [EDIT]

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2 Responses

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ThePOGG
July 15, 2013

Hi Winky1231 - thanks for getting in contact and apologies for the delay in getting to this complaint posted. I had to attend a wedding over the weekend, so am just getting everything back under control.

Let me get in contact with Coral and I'll see what I can do.

ThePOGG

User icon
ThePOGG
July 15, 2013

Hey Winky1231 - thanks for letting me know that this issue has been resolved without our intervention. Always good when a problem fixes itself.

If you have any further issues, don't hesitate to get in contact.

ThePOGG

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marvin dussoye consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 15, 2013

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