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Crave Vegas - Baited by casino while under self exclusion


Found for the Player - As has become standard for this operator, we have received no response what-so-ever from Crave Vegas to this complaint.

Read our Crave Vegas Casino Review.

Player's Complaint

Hi, I am a gambeling addict I self excluded over a year ago with gamstop as it was ruining my life. Recently I joined crave vegas which is not affiliated with gamstop however after i had lost £100 I decided to self exclude from crave and asked them to remove me from there email and sms mailing list. A few days later I got an email on my phone offering my 400% after an addicted gambler this was hard to resist as it was an obvious bait move as they new I wanted to be self excluded and I had been locked out of my account for 2 days. I clicked the link and not only did it take me to my account but the account was no longer locked. They unlocked it to bait me knowing I was an addict which is morally wrong and sickening.anyway I deposited and lost this happened 3 more times each time the account locks when I self excluded each time and they sms me and email me. 3 times they have baited me and I have taken the bait and lost £600 in the process. I no they are not UK affiliated etc but they are still human and what they have done makes me sick to my stomach. I was constantly self excluding for it to be over turned so they can bait me.can u please help me to get my money back as i am extreamly upset by the whole situation. [EDIT]

Read the casino review

3 Responses

User icon
September 10, 2019

Hi lady-ginger13 - welcome to!

Unfortunately it is unlikely we will be able to do anything to help you in this situation.

As you correctly identify, Crave Vegas are not UKGC licensed, are breaking UK law by accepting your play and are not subject to the same Responsible Gambling requirements as UK licensed operations. In fact - given their weak regulator there is effectively no oversight of this operation.

Further to this, Crave Vegas have historically been non-responsive to complaints submitted to this service.

While we will try to contact the operator on your behalf the chances of a successful mediation are low.

We would recommend you consider installing our free Responsible Gambling app, BetBlocker that will restrict your devices from accessing over 6.5k gambling operator sites including Crave Vegas.



User icon
lady ginger13
September 11, 2019

Thank you for your support and good luck.

Just the fact that I write it down has helped me in in quite a dark place at the moment and this really hasent helped me at all.

So Thank you

P.s I will install the took u left me onto my phone as after this relapse I feel it's needed once again.

Many thanks lady ginger13

User icon
October 4, 2019

Hi lady ginger13,

Sadly after repeated efforts to contact Crave Vegas on your behalf we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of more help!


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lady ginger13 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crave Vegas
  • Curacao eGaming

September 10, 2019

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