Crave Vegas - Baited by casino while under self exclusion

Ruling

Found for the Player - As has become standard for this operator, we have received no response what-so-ever from Crave Vegas to this complaint.

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Player's Complaint

Hi, I am a gambeling addict I self excluded over a year ago with gamstop as it was ruining my life. Recently I joined crave vegas which is not affiliated with gamstop however after i had lost £100 I decided to self exclude from crave and asked them to remove me from there email and sms mailing list. A few days later I got an email on my phone offering my 400% after deposit.as an addicted gambler this was hard to resist as it was an obvious bait move as they new I wanted to be self excluded and I had been locked out of my account for 2 days. I clicked the link and not only did it take me to my account but the account was no longer locked. They unlocked it to bait me knowing I was an addict which is morally wrong and sickening.anyway I deposited and lost this happened 3 more times each time the account locks when I self excluded each time and they sms me and email me. 3 times they have baited me and I have taken the bait and lost £600 in the process. I no they are not UK affiliated etc but they are still human and what they have done makes me sick to my stomach. I was constantly self excluding for it to be over turned so they can bait me.can u please help me to get my money back as i am extreamly upset by the whole situation. [EDIT]

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