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Crave Vegas - casino do not pay money

Ruling

Found for the Player - Despite our repeated efforts to contact Crave Vegas to discuss this issue we have received no response whatsoever from the operator.

Read our Crave Vegas Casino Review.

Player's Complaint

I Made 3 deposits - $ 270, $ 26 and $ 30.

Won $ 1000, 23.12.2020 put money on withdrawal and still haven't received money.

The chat does not work, how many letters I send - they do not answer.

They continue to send bonuses to the mail and to the account.

Read the casino review

2 Responses

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thepogg
November 23, 2021

Hi pozndarya - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
December 27, 2021

Hi pozndarya,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

pozndarya consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crave Vegas
  • Curacao

November 23, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.