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Crazy Casino Club - No response for payment

Ruling

Found for the Player - Crazy Casino Club have been entirely unresponsive to our multiple attempts to discuss this player's complaint with them.

Read our Crazy Casino Club Review.

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Player's Complaint

I deposited £600 with this casino and after playing I had a total win of 400 euro losing over £200 when I tried to claim it on a PC it said couldn't withdraw I spoke to a very rude operator on the chat line who told me I had to email finance which I did but they did not answer so I sent 2 more still no response so I e-mailed support which came back message that the provider would not accept my emails I went back onto the chat but the operator would not answer me I tried this many times in the end I played off the money making stupid bets because I knew they were not going to pay me even though I threatened them with the gambling commission I feel that I have been robbed of my money I don't mind losing but it should be fair, I feel that there were never going to pay out they were very chatty before I tried to withdraw so I feel that they should return all my deposits as it seems I was depositing money for no return, I have copies of all the emails I sent. I hope you can help me with this I feel cheated

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2 Responses

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ThePOGG
December 29, 2017

Hi Chrismeid - welcome to ThePOGG.com!

Firstly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Magik Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Crazy Casino Club are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

Finally, unfortunately even if the operator were to be responsive in this case I'm afraid there's nothing we could do to help you. In this type of situation we cannot help you if you come to use after having played with and lost the funds in question. Had the results been that you won more you would not look to have the winnings voided, so looking to have losses voided isn't something we can uphold.

Sorry we cannot be of more help,

ThePOGG

User icon
ThePOGG
January 19, 2018

Hi Chrismeid,

Unfortunately after repeated efforts to contact Crazy Casino Club about this issue we have received no response what-so-ever. At this stage we have no reasonable expectation of this position changing in the near future. As such we cannot do anything further to help you.

I would suggest that you contact Crazy Club Casino's regulator in Curacao about this issue (you can find the link to their license page on their site). Historically they've been non-responsive to player complaints but their policies appear to have changed in the last few months.

Sorry we could not be of more help,

ThePOGG

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Chrismeid consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 29, 2017

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