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Crazy Casino Club – Withdrawal request

Ruling

Found for the Player - Crazy Casino Club have been entirely unresponsive to our multiple attempts to discuss this player's complaint with them.

Read our Crazy Casino Club Review.

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Player's Complaint

I requested a withdrawal on the 12th of november. On the 29th of November I was asked to submit verification documents which I did on that date. On the 14th of December I received an email stating that my payment authorisation form had not been received, despite sending multiple times. I have emailed countless times at this stage to find out why the withdrawal is taking so long, yet I have no way of confirming that the document has been received despite asking countless times if the email landed. Every time I contact the chat support they can not help me and in fact sometimes they don't even respond.

Read the casino review

2 Responses

ThePOGG
Dec 23, 2017

Hi Majellamc - welcome to ThePOGG.com!

Firstly Crazy Casino Club are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.

Thanks,

ThePOGG

ThePOGG
Jan 19, 2018

Hi Majellamc,

Unfortunately after repeated efforts to contact Crazy Casino Club about this issue we have received no response what-so-ever. At this stage we have no reasonable expectation of this position changing in the near future. As such we cannot do anything further to help you.

I would suggest that you contact Crazy Club Casino's regulator in Curacao about this issue (you can find the link to their license page on their site). Historically they've been non-responsive to player complaints but their policies appear to have changed in the last few months.

Sorry we could not be of more help,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.