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Crazy Fortune - Account closure

Ruling

Found for the Player - Despite our repeated efforts to contact Crazy Fortune casino about this issue we have received no response what-so-ever. As such this case is found in favour of the player.

Read our Crazy Fortune Casino Review.

Player's Complaint

I opened an account with this casino last week. I was played and lost 250$ first then i am not happy with player returns. I told their support email address to close my account. I have received reply in order to close account you need to send email [EDIT]. This is does not says in terms and conditions. I lost 2000$ yesterday but i am looking for deposits refunds because i told them to close my account earlier but they didn’t do it. Even i am telling them to close now but they are looking for documents but i sent the documents week ago for verification but still no reply about that.

Read the casino review

5 Responses

User icon
ThePOGG
August 8, 2018

Hi Antony181980 - welcome back!

Before we go any further I need to point out that this is the 3rd complaint you have submitted to this service, in each case you have complained about groups that we actively discourage players from playing and this is the 2nd complaint you've submitted against a casino on the Danguad license, a license holder that is Blacklisted with this service. If you continue to ignore the advice given on this site you are far more likely to experience problems. Furthermore, by selecting operators that we have actively Blacklisted the chances that we can do anything to help you when you do experience problems is significantly reduced.

I'll contact the operator and see what we can find out for you, but my honest expectation would be that they will not discuss this issue with us.

ThePOGG

User icon
Antony181980
August 8, 2018

Hi

Thanks for quick reply. I didn’t know about this casino owner. I have got promotional email from this casino then i signed up.When I deposited i found out this one from Danguad group.

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Antony181980
August 16, 2018

Any reply from the operator?

User icon
Antony181980
September 3, 2018

Did you contact the operator? Please reply

User icon
ThePOGG
September 10, 2018

Hi Anthony181980,

Unfortunately after repeated efforts to contact this operator we've received no response from them what-so-ever. As such there's nothing further that we can do to assist you.

All I can suggest is that you contact Crazy Fortune's regulator Curacao eGaming. You can find a link to their seal page in the footer of their site.

Sorry we could not be of more help!

ThePOGG

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Agreement

Antony181980 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 8, 2018

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