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Crazy Fox - Delayed Cashout
Ruling
Resolved - Both the submitting complainant and Crazy Fox Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Crazy Fox Casino Review.
Player's Complaint
I made my first cashout 7 days ago, verified my account directly and that process only took a couple of hours, BUT my cashout have since been pending. Talked to chat every day and got many different excuses. Like you cant cashout with smartphone and need to do it with PC(wich i did) technical issues and that they have a big workload.
The FAQ says that they usally process all cashouts within the hour.
Now i dont know what do to.
3 Responses
doffr85
February 27, 2020
Got my cashout so i consider this done. Thanks!
ThePOGG
February 28, 2020
Hi doffr85,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
doffr85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Slot Wolf
- Malta Gaming Authority
- N1 Interactive Ltd
February 24, 2020
Hi doffr85 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 6th of March let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG