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Crazy Fox - Delayed Cashout

Ruling

Resolved - Both the submitting complainant and Crazy Fox Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Crazy Fox Casino Review.

Player's Complaint

I made my first cashout 7 days ago, verified my account directly and that process only took a couple of hours, BUT my cashout have since been pending. Talked to chat every day and got many different excuses. Like you cant cashout with smartphone and need to do it with PC(wich i did) technical issues and that they have a big workload.

The FAQ says that they usally process all cashouts within the hour.

Now i dont know what do to.

Read the casino review

3 Responses

ThePOGG
February 25, 2020

Hi doffr85 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 6th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

doffr85
February 27, 2020

Got my cashout so i consider this done. Thanks!

ThePOGG
February 28, 2020

Hi doffr85,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

doffr85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.