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Crazy Fox - Withdrawal being rejected


Resolved - Crazy Fox Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Crazy Fox Casino Review.

Player's Complaint

Hello there.

On 29-30 July i have deposited 380 euros with my credit card which ends with number [EDIT]

On 30 July i had deposited 420 euro as wel with my binance visa card (which is only used for payments and not suitable for deposits to by third party services)

After winning back some of my lost money i made withdrawal request to my credit card (which i used before as wel to withdraw to without any issues)

My withdrawals are constantly being rejected by crazyfox. With the message i have to withdraw to the visa card which ends up with number [EDIT]

After contacting crazyfox support and explaining the situation that the visa card from binance is not suitable for withdrawal as it doesn't support third party services depositing. They keep saying i have to withdraw to This card.

I have provided pictures of my visa card, with clear name on the card, and also screenshots of my binance account page where it clearly shows this card is bound to my name and address. They still keep rejecting my withdrawals.

To try to make things clear, binance is a trading platform, and i can deposit money there with my credit card, the funds are kept in the spot wallet, those funds can be transfered to the funding wallet as wel which is meant for use with the provides visa card anywhere in the world.

I am a long time user of crazyfox , i never had experienced any such issues, but right now I feel like they are holding my cash captive. I should have the freedom to withdraw my funds to any of my cards linked to my account.

Please assist me with this as i am so stressed at the moment about this whole issue, and it just took away the fun of being able to relax after a long week of working

Read the casino review

4 Responses

User icon
August 3, 2021

Hi Tiktok - welcome to

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.



User icon
August 8, 2021

Hi sanel,

The operator informs us that your withdrawal was paid and you played the rest of your funds. Can you confirm?



User icon
August 14, 2021

Hi sanel,

I'm following-up on the above?



User icon
August 22, 2021

Hi sanel,

If we haven't heard from you by Friday the 3rd of September I'll assume you no longer need our assistance and close this complaint.



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sanel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 31, 2021

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