Crazy Vegas - confiscate 8350 Euro - it is real crazy
Found for the Casino - The player received a €50 bonus that did not require a deposit when they were moved to VIP status, but refuses to accept that this is a No Deposit Bonus and hence subject to a €150 maximum withdrawal as stipulated in the Crazy Vegas general terms and conditions.
Read our Crazy Vegas Casino Review.
I turn to you for help and solve the problem I have with Crazy Vegas Casino.
Two years ago I played a lot in the aforementioned casino games and made the deposits for a total
amount of €3,396.28.
On 7 February this year [EDIT] received from [EDIT] the following email:
Hope this email finds you well.
My name is [EDIT] and I am your VIP Relationship Host at Vegas Partner Lounge Online Casinos. I am very happy to announce that after reviewing your account I have been assigned as your dedicated VIP Host moving forward.
Should you have any questions or queries you would like me to look over to make your gaming experience with us that much more enjoyable, please do not hesitate to contact me.
I added 50 euro free to your account to take your mind off reality and enjoy some well-deserved entertainment with us!
And on top of this on your first deposit will receive a 100% bonus up to 150 credits. And on top of this I will upgrade your account to Gold lounge.
Please login and enjoy with my compliments.
The month of February is full of activities, but the most anticipated is the launch of a new game called Avalon II, which promises to be by far the most breathtaking online Slot game of the year.
I am really looking forward to building a successful relationship with you and hope I can bring a new and fresh approach to your gaming experience at Vegas Partner Lounge.
Hope to hear from you soon and have a great week!
Vegas Partner Lounge
The above-mentioned e-mail does not contain words such as "promotion", "bonus" compared to 50 Euro, which were donated to me (it is only to define 50 Free), nor is there wording: "terms and conditions apply".
Below paste the advertising offer, which is presented on the website of this casino:
It shows clear information on exclusive promotions and gifs for players VIP status - and I'm such a
player / g [EDIT] have become.
When I wagered that 50 “little” more times than I should( I wager it 1470 times, I should do it 50 times) and then I decided to withdraw their winnings - 8500 Euro.
The day after winning the order I received a letter of congratulations from [EDIT], where
she was also given the amount of my winnings. (I attach to this email too)
Then, at the request of the department dealing with the payments had yet to send scans account for the purpose of updating my current place of residence.
After successfully verifying my account waiting for the transfer to Skrill, transfer received on Valentine's Day and he sang in the amount of 150 Euro.
In order to clarify the situation immediately contacted the live-support act casino.
The first version was that the entire amount was credited to my account, few minutes late, I talked with pit boss [EDIT] below I put a piece of that conversation:
[EDIT]: [EDIT], as per the system here it states that you failed to meet the wagering
requirements for the cash-in
Me: i try to do something for 13 hours
Me: i count my wagering few minutes ago
Me: are you sure
Me: if yes i have a proof
Me: that you cheating me
[EDIT]: [EDIT], The finance team has stated that you did not meet wagering for the 8350 and therefore it was removed
Full chat conversation is attach to this email
Whenever I contacted live- support act casinos cause confiscation of Euro 8350 was different from the previous one , below mention that the reason I was given :
- Convert loyalty points
- Withdrawal limit to 150 Euro - 50 Euro because that got a no deposit bonus
- Do not perform the required rotation X50 - the most bizarre version because it turned X1472
Below I will present my conclusions:
- casino is breaking the law by granting me with no regulation and no information that apply to any of the 50 Euro , and after winning creates regulation and limits in order to avoid the payment of my winnings.
- Please justification for the use regulating bonus no deposit for the bonus I received - VIP_BONUS (BM) - these are completely two different bonuses, as in the past, I made a deposit in the amount of approximately 3400 Euro - the phrase " no purchase is required" is not in the If no use, because at this point the Rules of the casino, there is no determination of the time - that is when I made the deposit. In addition to this in the rules is the provision that limited to 150 Euros are won obtained from the following types of bonuses : no deposit bonus as well as a complimentary bonus. VIP_BONUS (BM) I received a completely different type of bonus should be accompanied by
individual regulations - in correspondence with the casino you join , please pay attention to how many times I asked [EDIT] (my VIP HOST ) to send me those records - but unfortunately I never received it, the only answer was to continually rely on section 5.5.2 - no deposit bonus , a few days later, I saw that [EDIT] has marked my email address as spam. I wonder if it's the norm to treat the players VIP status at this casino.
- Below you will paste a fragment of the Rules of the casino to show that VIP bonus and certainly there must be other conditions and regulations of the bonus no deposit :
2.3.5 Bonus events can not be forfeited That are :
184.108.40.206 Initial Deposit Bonuses
220.127.116.11 No Deposit Bonuses
18.104.22.168 VIP Bonus
- If he says casino staff were the same , and have the same regulations it is interesting that in the official rules of the casino are separated.
- The provision for bonus no deposit refers to players who have not made any purchase (because no deposit is required) . In total, I made a deposit in the amount of about 3,400 euros, or according to your assessment of this provision is important for depositors, VIP status - and introduces such limits.
- During the second or third conversation with customer service , I was clearly informed that the finance department made a confiscation because I did not perform the required rotation - and that information I received from pit boss [EDIT] - whether a casino could still may change or choose the justification of such an action? Is it consistent with the law and is commonly used? I think it is simply breaking the law , and the casino should bear the consequences of such action (I have chat conversation with this situation)
- The Rules of the Loyalty Lounge recently made corrections to the status of loyalty and the benefits offered very interesting is to remove the bonus of 50 euros for the players with the highest status, I wonder what regulations and limits were in the application . A lot would explain pass by the casino conditions of the bonus – o don’t received any information about this changes, I think that was important because at new rules I don’t have access to VIP support and I lost VIP membership – very interesting is my conversation with casino support - I was informed that despite the changes in the rules I d still the possibility of using the VIP Host, and my VIP
Host Is still [EDIT] – I don’t received any answer for emails – which I sent to her (I
received only reading confirmations), 3 weeks ago.
- The analysis of the interviews that I carried out the operation can be drawn , among others, a very interesting conclusions:
- Player with highest loyalty level, which don’t made deposit at “particular day” and convert loyalty points for example - have the same rights and apply it the same limits as the player who just registered and uses the no deposit bonus . In my opinion, the greatest absurdity and perhaps precedent. Do you meet up with a similar situation , the players counted among the elite , making the large deposits of May limited to the payment of 150 euros ...
- Paragraph 5.5.2 at Casino terms and conditions should have the following contents so that you can in any way be used as the reason for the confiscation of winning in my case:
That is original paragraph:
5.5.2 Because NO purchase is required, and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the
And I think that should look like this:
5.5.2 Because No purchase was made at particular day and the winnings returned could be sizable, the total winnings on all NO-DEPOSIT bonuses are limited to $200/£100/€150 maximum. Should the Player win in excess of $200/£100/€150 the excess will be removed from the Players account before fulfilling the cash-in
- Is it possible the institution of legal proceedings - also wanted to bring a claim for compensation for lost time and health (for phone calls I had to pay almost 300 euros)?
For many years, playing in online casinos and never say such a thing never happened to me.
I turn to you for help and order Crazy Vegas Casino payout my winnings.
Best Regards and Wishes
the casino review
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