Crazyfox - withdrawals

Hi Kinocchio - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason has the operator given you for the delay?

Thanks,

ThePOGG

First time withdrawal just takes a little bit longer.

Please be patient and wait a little bit longer, that is the standard information you get.

Also 2 deposit of each 50 euro seems still pending.

Hi Kinocchio,

Please quote the last response you received from the operator about this matter.

Thanks,

ThePOGG

I've eveb become a VIP, but the last couple of days when requesting on update on this matter customer service is contact my VIP manager. I think only to keep my away from the chat service. My VIP manager only tells me to wait a little bit longer. No clear estimatuon or any usefull info has been given. Tomorrow is exactly 3 week pending.

Its their strategy: if they wait long enough people start canceling their withdrawal and spoiltbin in their casino. In the end no money will be pay out.

I quote today's message.

I promise, I will inform you as soon as I receive any updates

Kind regards,

Tyler

VIP Department account manager

Hi Kinocchio,

Have you reversed your withdrawals and played them down?

Thanks,

ThePOGG

Hi Kinocchio,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Kinocchio,

If we haven't heard from you by Friday the 21st of October we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Crazyfox.com is a scam.

That's the only thing people need to know.

Hi Kinocchio,

If you have chosen to reverse your withdrawal and played the funds down, as appears to be the case, rather than allowing this service to review the issue comprehensively, the operator cannot be faulted for the loss of funds.

ThePOGG