Resolved - The player has informed us that the issue was resolved before we responded to this complaint.
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I claimed R2500 and was told to submit scanned copies of documents and photos of my self holding my ID, my debit card copies and proof of address on my ID. These are needed for verification purposes. I agree to the verification process but the documents needed seem to raise a lot of security risks. The people sending me information from the Casino are not indicating their proper names when they already have mine and the money I paid to play the casino. So I will not be getting my winnings if I am worried about my security. I am ready to provide other verification documents but not the ones that could put my own security at risk. That is my problem.
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Da Vinci's Gold - Claiming my winnings
Posted by Thoma2000
May 7, 2014
Thoma2000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 7, 2014