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Dafabet – non-payment 49000EUR

Ruling

Found for the Casino - Where you use payment details in someone else's name before getting permission from the operator you are inviting significant issues verifying your account.

Read our Dafabet Casino Review.

Player's Complaint

This all happened because of neglience. Dafabet accepts players also through agents and in these cases deposits are made thru a third party. I would be grateful if you tried to help because you have lots of power. If you need more info feel free to ask.Deposits were made to this account from another Skrill account which was not registered. That was because [EDIT] account was frozen at Skrill. Deposits were made from [EDIT] to his [EDIT] accountWhen asking a withdrawal Dafabet asked why this has been the case.[EDIT] Skrill account was frozen hence friends Skrill was used. Letter of consent was sent and signed as per request of Dafabet. Also the persons [EDTI] passport was sent everything was verified.It occurred on: 22/09/2019This meant that A withdrawal was asked multiple times and even when all documents had been accepted the withdrawal was still rejected and Dafabet did not all of the sudden care anymore about letter of consent or passport. Dafabet had earlier asked if we wanted to switch account name and if there was a valid reason doing it. Earlier we had sent a letter of consent for approval of transactions with no results..Pay all my money and winnings I accomplished there 48669EUR pending bets for 454EUR. Players play to Dafabet through agents so calling this for money laundering is a poor excuse to [not pay] customers money.I look forward to your prompt response on this matter.

Read the casino review

3 Responses

ThePOGG
Oct 27, 2019

Hi erik12 - welcome to ThePOGG.com!

Before we go any further, did you receive permission from Dafabet to use a payment method in someone else's name before you deposited?

Thanks,

ThePOGG

erik12
Oct 27, 2019

It was Wilhelms account and he deposited the money with my Skrill (Erik Estlander). Because his Skrill was frozen. We did not know about the rule. Nor did we try to break any law and its disgusting that Dafabet asked letter of consent and still does not pay.

ThePOGG
Oct 29, 2019

Hi erik12,

Where you use someone else's payment details without having received permission from the operator to do so and having provided the account holder's permission to use their account in advance, you create a situation where, if you lose, the account holder could make claim that you never had permission to use their payment method and seek a refund of losses. For obvious reasons this places your activity in the 'high risk of fraud' category.

While a support agent may have asked for some basic information, like a letter of permission, this is after the fact and would not address the fundamental concern. It would then be the responsibility of the security team to determine whether they felt that your actions represented a risk of fraud.

All we can suggest is that you ensure that you both only use payment details registered in your own name - unless you have received direct permission to use different payment accounts - going forward.

Thanks,

ThePOGG

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Agreement

erik12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DafaBet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Asian BGE (Isle of Man) Ltd

October 27, 2019