Dafabet - unnotified fee

Ruling

Resolved - Both the submitting complainant and Dafabet have informed us that this issue has been resolved and the player has received their funds.

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Player's Complaint

Dear Sir or Madam! I was not able to independently resolve the problem with the Dafabet casino, for this reason I am asking you for help.

I put $ 2,720 on the withdrawal. Initially, the casino refused to withdraw, I decided. that they had some technical problems. And a little later, he again put $ 2,720 on the withdrawal. BUT! My payment wallet received $ 2,652 instead of $ 2,720. That is, I lost 68 dollars.

On October 11, I notified the casino that the withdrawal was not received in full. In response, the casino reported that $ 68 is a 2.5 percent fee on withdrawals.

I have re-examined the legal documents of the casino, posted in the public domain, which I have the right to regard as a public offer. In particular clause 7.5 “We reserve the right to charge a deposit and withdrawal processing fee to cover the transaction costs of third parties depending on the payment method chosen. We will inform you if you will be subject to this processing fee”.

Taking into account the fact that I was not properly notified about the collection of the commission, as well as its size before the withdrawal of funds, I learned about the commission only after the fact, I am convinced that the collection of the commission violates my civil rights. I am ready to provide confirmation of the withdrawn and credited funds, as well as screenshots of the correspondence with the casino.

Based on the foregoing, please help to recover the charged USD 68 fee.

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