Dasist - Lying about EcoPayz not working and refusing to cooperate regarding missing bank transfer

Hi mhpg01 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello again ThePogg, Just want to let me know that I received an email informing me:

"Dear Friend,

Could you please provide us with the details of another bank account? We were unable to refund it to the LT bank account."

After asking live support about this I was informed "Matias, we don't accept LT bank accounts per our administration decision" and "The countries which bank accounts we accept - Germany, Finland, Netherlands."

So they refuse to process my withdrawal trough EcoPayz because of "Technical issues at the moment" and they won't process bank transfer to any countries except the three listed above because of "administration decision" but they accept customers who deposit trough EcoPayz and live outside the three listed countries.

Not sure what to do here except move to germany maybe, need help

Hi MHPG01,

I've discussed this matter with the operator. They are happy to make a payment to a Norwegian bank. Please provide bank details to the operator and let us know once you have done so.

Thanks,

ThePOGG

Hi MHPG01,

Have you provided banking information?

Thanks,

ThePOGG

Hi MHPG01,

I'm following-up on the above?

Thanks,

ThePOGG

Hi MHPG01,

If we haven't heard from you by Friday the 23rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG