Dr Vegas - withdrawal

Hi brydarb - apologies for the delayed response!

I've managed to get hold of the operator. They inform me that the ID you've submitted has not been clear enough for them to verify your account and require you to submit clearer pictures. What they currently require is:

- A bank statement no older than 3 months.

- A utility bill no older than 3 months.

- A government letter (council tax, service charges, job centre, inland revenue, solicitors, police) no older than 3 months.

We would suggest using your mobile phone to take pictures of each document and ensuring that the pictures show all 4 corners of each document.

Your driving license has already been approved.

If you could let us know when you've submitted the above we'll follow up with the operator.

Thanks,

ThePOGG

Hi brydarb,

Have you managed to submit the required documentation?

Thanks,

ThePOGG

Hi brydarb,

We can't do anything further to assist you until you've submitted the required documentation.

Thanks,

ThePOGG

all docs submitted,the last one on the 21st.

still waiting to hear anything.

thanks

Hi brydarb,

I can confirm that your documents have been approved and your withdrawal is in the queue for processing tomorrow.

If you could let us know when you receive your funds I'd appreciate it.

Thanks,

ThePOGG

Hi brydarb,

Have you received your funds?

Thanks,

ThePOGG

Hi brydarb,

If we've not heard back from you by Friday the 28th of March I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG