Dream Vegas - Cancel all my winnings
Found for the Casino - This player exceed the maximum allowed bet while playing with a bonus. As such Dream Vegas are within their right to void the bonus contract and reset both parties to starting conditions.
Read our Dream Vegas Casino Review.
Hello, my name is [EDIT]. I am writing regarding my issue with Dream Vegas Casino. I created an account in Dream Vegas, then I made my first deposit and I take my welcome bonus (200% first deposit bonus). I am playing in casinos for few years and I am perfectly aware about all terms and coditions as I have an accounts in the most popular world casinos. There was never any problems with funds withdrawal - but not with Dream Vegas casino. After I read all terms and conditions I start play with my bonus funds. I was perfectly aware that one bet can not be bigger than 5GBP. With bonus funds I was playing about 30h, several times I was contacting live chat just to be sure that everything is ok, and to double check how much wagering left. When bonus funds wagering was completed (29.09.2018) bonus funds was transfered to my „real” cash balance. The full balance of real cash was 2000GBP. For 1500 gbp I put withdraval request. With rest of the funds I was keep going play. I win more and I put a withdraval request for additional 500 GBP and 600GBP. I contact live chat with the question how long withdravals would take. I get an information that withdraval request will be approved in 48h. I decide to put time out on my account. Funds was in pending status. Yesterday (30.09.2018) I again contact live support regarding my winning. I get response that funds withdraval was approved and ready to go to my visa card. Today I get an email from Dream vegas casino that my winning was cancelled (please find the attachment). I was more that shocked, as I was perfectly aware about all rules how to play with bonus funds. Also there was no proof on amything just notice that my winnings was cancelled. I emailed them directly - but havent got any response. I contact live support again, and what I heard there was more than ridiculous! Please find the attachment where support is saying that my winning was cancelled because 1 of my spin bets was 100 GBP. In all 30h gambling my bet was never bigger than 2 GBP. As I was perfectly aware about all bonus wagering terms and conditions. I was sure that it is incorrect information and casino is lying to me. I remember when I was playing that slot as it gives for me a bonus, but my bet was all the time 1GBP. Today after chat with support I go to that slot to check what was the maximum bet on that slot, and the maximum bet was 10 gbp! So the casino was saying that they cancelling my winning because my bet was 100 GBP on slot where maximum bet is 10 gbp (please find the attachment). Also please be aware that I win bonus on that slot on 11:05 and on screenshot you can see that bet value was 1GBP. How casino can be so unresponsible. Please also find my details in dream vegas casino: [EDIT]. Please advise how I can get my winning? I think that they dont want to pay my money back, as when they let me know that it will take 48h to confirm withdraval I say that I will dont made any other deposit to this casino. Also I am not trust this casino as I more that sure that information that my bet was more than 5 GBP is not correct! I even have an idea that they are able change account history untill I decide to put time out on my account. And the worst part was about false information regarding 100gbp bet... kind regards, hope to get advise from you ...
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Hi Kamilamilala - welcome to ThePOGG.com!
Can you please forward all communication you've had with the operator regarding this issue to [email protected]?