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Dream Vegas – No ID taken

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Dream Vegas Casino Review.

Player's Complaint

I have a gambling problem I am homeless unemployed and have no id or proof I of address or proof of income. I spent every day on dream Vegas for 1 month with around 12 hours a day play time. I expressed how I couldn’t go the 48 hours without reversing a withdrawal but they wouldn’t help on 5 occasions and so all withdrawals were reversed yet they didn’t ask for ID from me even once. I am no longer at the address as I am homeless and the money I spent was not mine to spend and now I am in danger which I have told them. They said 28days should there be a response then over a week later I asked for gameplay data and they said this pushed the original complaints 28 days back to that point. They knew I had a problem they watched me spend £14k in 30 days and took it all happily without ever holding proof of ID or address or income for a homeless unemployed man. I need the money back.

Read the casino review

1 Response

ThePOGG
Jan 15, 2020

Hi thehomeless - welcome to ThePOGG.com!

Sadly there is nothing we can do to help you in this instance. The UKGC reserves management of complaints of this nature to their own team. All we can suggest you do is contact them.

Alternatively if you wanted to consider legal action our understanding is that GreenTableLegal.com offers a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

thehomeless consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Vegas
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

January 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.