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DrVegas - withdrawal

Ruling

Found for the Casino - Checking that the person operating the account actually lives at the address registered on the account is a legitimate AML policy.

Read our Dr Vegas Casino Review.

Player's Complaint

i requested this withdrawal on Tuesday 28th November it is still sitting in pending and they are saying they need to send a verification letter to my address which is rubbish as i have already verified my account a while back they have said they wont be able to send the letter out until the end of the week. My bank card is registered to my address and they didn't seem to be bothered about taking money out of my account please help

Read the casino review

4 Responses

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ThePOGG
December 4, 2017

Hi theweeyin08 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help in this particular issue. All operators are required to engage anti-fraud security checks and confirm the identity and details that have been provided at time of registration are accurate by the licenses they hold.

While the request for an address verification letter to be completed may not be standard, neither is it onerously burdensome and it allow basic verification that the person who registered the account is in fact resident and able to receive mail at the address they entered.

As this is an anti-fraud prevention method no operator would drop this requirement at our request and we would not expect them to.

If you are still experiencing issues after you have completed this process I'll be happy to contact the operator for you and find out what we can do to help.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2018

Hi theweeyin08,

Have you managed to complete the address verification process?

Thanks,

ThePOGG

User icon
ThePOGG
January 11, 2018

Hi theweeyin08,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 18, 2018

Hi theweeyin08,

If we haven't heard from you by Friday the 26th of January I'll assume you no longer need our help with this issue and close this complaint.

Thanks,

ThePOGG

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theweeyin08 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 4, 2017

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