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Dublin Bet - My wagering requirements increased

Ruling

Resolved

- An increase in the agreed upon wagering requirement occurred when Dublin Bet's new owners changed software platform. This was quickly rectified when brought to their attention.

Read our Dublin Bet Casino Review.

Player's Complaint

I made an account in Dublin Bet, deposited 200 Euro and got a 200 Euro bonus with the requirements being 14800, then when I logged in they've changed their software and the requirements have increased to a whopping 71000. My username there is [EDIT] and my email is [EDIT]. Can you ask them to fix it?

Read the casino review

5 Responses

User icon
ThePOGG
February 9, 2015

Hi ajeota003 - welcome to ThePOGG.com!

I'm sorry to hear about your problems with Dublin Bet and I'll contact them and see what I can do to get them resolved.

I will state in advance that it appears that Dublin Bet have been bought over by Starfish Media N.V. a group that run a number of Casino Euro whitelables and who's affiliate email address has been bouncing mails for some time now. The fact that emails to them are bouncing back is obviously concerning from the outset.

I'll let you know when I have more information.

Thanks,

ThePOGG

User icon
ThePOGG
February 23, 2015

Hi ajeota003,

Just to keep you in the loop, after a short delay I have managed to establish contact with Dublin Bet and we are discussing your issue now.

I'll revert to you once I know more.

ThePOGG

User icon
ThePOGG
February 23, 2015

Hi ajeota003,

I've just heard back from Dublin Bet.

This issue has been caused by the switch over from the old to the new platform and they have now taken care of it and reduced your wagering requirement back to the original amount.

Please check this and update me.

Thanks,

ThePOGG

User icon
ThePOGG
March 2, 2015

Hi ajeota003,

Can you confirm that this issue has been resolved?

Thanks,

ThePOGG

User icon
ThePOGG
March 4, 2015

ajeota003 has confirmed that this issue has been resolved and as such I'm closing this complaint.

ThePOGG

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ajeota003 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 9, 2015

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