Dunder - change of email address

Hi ridgemount - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi ridgemount,

I've discussed this issue with Dunder Casino. You have not yet complied with the verification requirements. You need to provide clear photos that show the entire documents that follow:

- A passport of ID card.

- A bank statement or utility bill not more than 6 months old.

Once you have done this let us know and we will follow-up with the operator on your behalf.

Thanks,

ThePOGG

Hi ridgemount,

Have you provided the requested documentation?

Thanks,

ThePOGG

Hi ridgemount,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

I have complied with them and sent all the paperwork requewsted. This has been confirmed by [EDIT] They have put money back in my account to be withdrawn again, I have not been able to access the account once email was changed they have sent links to change password but cannot get in I just need them to send the EFT to the bank They have everything the new email is [EDIT] and old email was [EDIT]

I do want you to continue on my behalf

Hi ridgemount,

Dunder casino has informed us that a manual withdrawal has been processed for you. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Thank you for the information

I will advise you as soon as I receive

funds

David

Hi ridgemount,

Have you received your funds?

Thanks,

ThePOGG

The funds was received on Aug 26 but was 167.54

not 200.04 The method used

was a EFT We requested confirmation of remittance and they just said check your Bank.

It would seem that they should have know there would be a fee to handle the EFT

Thank you for your time and effort It Took over three months to have the matter resolved

Very disappointing site. I will not use them again.

Hi ridgemount,

You received 167.54 EUR, which is the equivalent of the $200.04 you contested.

Thanks,

ThePOGG

I did not have any EUR Currency used on my account.

I deposited CAD 150.0 and won a total of 200.04Cad I wanted interac but they said it had to be a EFT and also they said they could not credit back to my Mastercard

How did they not say they were sending money in another currency Their email said they sent $200.04CAD that is not what happenend.

Please close this file as I think they robbed me. and did not honour as their website indicates Thank you for your help.

Hi ridgemount,

You received 167.54 EUR, which, on the day of payment, was the same value as $200.04 CAD. CAD.

Thanks,

ThePOGG