Dunder - change of email address
Resolved - Both the submitting complainant and Dunder Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Dunder Casino Review.
On May 24 and 25 2020 I deposited a total of 150 played Totem Lightenings Power Reels and Lucky Links and ended up with winnings of 200.04 I used my Mastercard ending [EDIT]
When I tired to withdraw they said they require proof of and ID They requested Drivers Liscence, Utility Bill Bank Statement and Passport I have sent all of this 5 times and 17 emails with no action. The problem is that the account email I registered with is [EDIT] however the server which is private is broken down so I changed to a hotmail account now [EDIT] I first notified them on June 15 by chat line spoke to [EDIT]. Then on his advice I sent a request for change of email to update my profile. I have complied with all their requests and receive emails from a [EDIT] but not getting anywhere
I am at wits end as due to Covid 19 on lockdown and this was entertainment for me on what seems to be a trusted site I am 84 years old and not tech savvy, but at a loss to solve this problem. I contacted the Gamin Authority of Malta and a [EDIT] from Player Support said I need to send this to you.
I have called the Embassy in Toronto to report this . Please advise me what is my option.I have been trying to reach MT Secure Trade by phone but to avail. I was told that they can only do a EFT to my Bank as they cannot refund to a Credit Card I am prepared to pay for a phone call to them but no number is listed for Dunder in Malta. Help Help !!!
the casino review
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Hi ridgemount - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.