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Dunder - didnt recieve my etransfer

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Dunder Casino Review.

Player's Complaint

I sent an etransfer for $74.00 they are saying it was rejected to contact interact, I have sent them proof that it was autodeposited and contacted both my bank and interact who both say the etransfer was completed. This was October 20th

Read the casino review

4 Responses

User icon
ThePOGG
October 29, 2020

Hi ypilote - welcome back!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 6th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
November 6, 2020

Hi ypilote,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
November 13, 2020

Hi ypilote,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2020

Hi ypilote,

If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ypilote consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dunder
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

October 29, 2020

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