Dunder - Mt Secure limite permenteley self exclusion ignored
Resolved - Both the submitting complainant and Dunder Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Dunder Casino Review.
I was informed that If I was self excluded under one licence that I should not be able to play on any other casinos under the same licence.
I have been permentley self excluded on rizk casino since 2016 , they have never uplifted my self exclusion as its permeant.
I manged to reopen my account with dunder and depoist 2940 euros when I should of never been able to reopen my account, as I am permentley self excluded under their licence of mt.
I should of never been able to reopen my account from 2016 as I was permentley self excluded on rizk casino which is under the same license, Please note I used the same information on both accounts.
Please note I was also signed up to gamstop from 2018 but i have been told this does not cover jersey resisence but either way I was permentley self excluded under their liscnce since 2016.
I demand a full refund of depoists made on dunder as I should of never been able to open my account as I was permentley self excluded on rizk casino mt licence since 2016 and still am to this day.
If you need any evidence please ask me.
the casino review
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Hi chrisdc96 - welcome to ThePOGG.com!
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.