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Dunder – Non payment of winnings


Resolved - After submission of this complaint this player became non-responsive. As such we assume that the player managed to resolve this issue without our intervention.

Read our Dunder Casino Review.

Player's Complaint

I have won £2000 (which is not being disputed). They are not paying me as they have asked for photos of documentation. I have sent this through three times and constantly chased to no avail! The documentation that they have asked for is a photo of my bank card which I have provided. They claim that the images are unclear. I have explained that the bank card in question is really old and that some if the numbers have worn away. I feel that they are being deliberately obstructive and will not pay be my winnings.

Many thanks,


Read the casino review

3 Responses

Dec 11, 2016

Hi claire2016 - welcome to ThePOGG.com!

Before contacting the operator can I ask you to forward on the email containing the photo in question to [email protected]? This will allow me to review the photo and give advice if there's an obvious problem.



Dec 19, 2016

Hi claire2016,

I need you to comply with the above request before I can move this issue forward.



Jan 02, 2017

Hi claire2016,

If we haven't heard from you by Friday the 6th of January I'll assume you no longer want our help with this issue and close this complaint.



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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


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