Dunder – Winnings owing
Resolved - Both the submitting complainant and Dunder Casino have informed us that this issue has been resolved and the player has received their funds.
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Hello...I cashed out 925.00 cdn.at Dunder casino on July 1,2020.I have been getting emails telling me my money is on its way but I have never recieved anything in my bank.I know a lot of customers that have used Dunder have had the same problem.Customer service tells me it was sent on July 6,2020 and today someone else tells me it was sent on July 3,2020.I have sent all identification info needed for the withdrawal of my funds and it was accepted(approved) .I have a record of all correspondence with these people.Now because I told them today that I never recieved my money ,they want a new bank statement showing transactions from July 3 until today,July13.My bank statements, monthly, covers from the 4th of each month to the 3rd so i am unable to send what they need at this moment.I think they are scammers or very unorganized company.This is ridiculous.I spent money in their online casino and they accepted interac etransfer,no problem.For my withdrawl, though,they say they only do bank transfers.This casino cannot be on the up and up..to treat their patrons this way.I played with another international online casino shortly after Dunder, and won and i recieved my winnings by interac etransfer
2 or 3 days later..no questions asked..I will be sending this same letter to the U.K.Gambling association as well.All i want is my money..winnings of 925 .Thanks for your time.Regards
UPDATE AS OF JULY13..I sent them my banking transactions showing no deposits from them,from July 6 to July 12..They sent email saying my ticket has been updated whatever that means.Please,all i want is my winnings and then i will never play at this casino again..Please Help..
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