Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Dux Casino Review.
I have had a verified account with you for quite some time which I can no longer use. This is because my account has been blocked since the 6th of June, due to unknown "security reasons" pending further investigation.
I have approached dux casino's customer service several times by email and asked what the status is regarding the investigation of my account. However, I am only told that the investigation is still ongoing and that they will keep me informed further. Now many days have passed and I still don't know why my account has been blocked, and that while I still have money in my account that I cannot have paid out due to the blockage on my account.
It is also unclear to me how long the investigation will take, so I have to wait until it is possible to withdraw my money from my account. I find this outrageous because I have always been able to transfer money to my account on Duxcasino without any problems and cash out smaller amounts to my own account. But as soon as I want to withdraw a large amount of money, my account is unceremoniously blocked.
I'm complaining because I don't get the option to withdraw my money. In order to solve this problem, I would like to have that possibility.
I request you to take appropriate action and look forward to hearing from you as soon as possible to resolve this problem.
Thanking you in advance.
You must be logged in to post a comment.
Dux Casino - Blocked due security reason
Posted by Abhart
July 16, 2022
Abhart consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 16, 2022