Resolved - Both the submitting complainant and Dux Casino have informed us that this issue has been resolved and the player has received their funds.
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Hello, I deposited 150 € in duxcasino and wagered the bonus and won 4400€.I did not break any rules of the casino. Since the daily maximum withdrawal is 2500 €, I made a withdrawal of 2500 € and a seperate one of 1900 €. They paid the 2500 € but canceled the second withdrawal since the daily maximum is 1900 €.
Now they have closed my account due to "bonus abuse" and I can't login to my account to withdraw the leftover of 1900 €. I have tried contacting them via live chat/email and they are saying I can't make a withdraw.
Here is the transcript of the live chat: [EDIT]
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Pena7 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 20, 2021