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Dux Casino - Money back

Ruling

Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Dux Casino Review.

Player's Complaint

Ladies and gentlemen I was referred to them I've already been to a lawyer today and he advised me before we take action I should try it through you if that doesn't work we will take legal action So it is about the following the duxcasino Does not act according to the strict requirements of the German gambling contract to offer their offer to German players According to the German gambling contract,a casino in Germany may offer its games Does not offer to accept more deposits than 1000 euros per month And it must not cost more than 1 euro per spin All of which does not apply to the duxcasino under these prerequisites,the German players are not allowed to offer their spiela offer For this reason,I asked the duxcasino to refund my deposits and they refuse,as I said,it's all up to the lawyer This game that the casino is running is illegal if they don't meet the requirements I hope you can help me further and you can find a solution with the casino If you are not familiar with the German laws,I will be happy to send them to you The German gambling contract over Which caused me a lot of damage

Read the casino review

1 Responses

User icon
thepogg
February 3, 2022

Hi charleen - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Sorry we cannot be of further help.

ThePOGG

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Agreement

charleen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 2, 2022

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