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Dux Casino - poorc service/communication

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dux Casino Review.

Player's Complaint

dux has owed me 300 pament approved last friday, payment company gigadat has no record requesting cashout. furthermore after repeatedly stating i will get m moneyy shortly [EDIT] has become impossible to communicate with and behaves lie achild, no substance to her words. she needs tobe removed from her position and taught some people skills. my money ws due 5 days ago, she is taking it personally that i keep inquiring, trying to get a solod answer

Read the casino review

4 Responses

User icon
thepogg
May 7, 2022

Hi danrath - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of May let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
May 20, 2022

Hi danrath,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2022

Hi danrath,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
June 4, 2022

Hi danrath,

If we haven't heard from you by Friday the 17th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

danrath consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 5, 2022

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