Dux Casino - prefer gambling, not resposibility options

Hi jamethai - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Do you have a copy of the communication where you informed the operator of your gambling problem and they asked you to deposit again?

Thanks,

ThePOGG

Hi jamethai,

I'm following-up on the above?

Thanks,

ThePOGG

Hi jamethai,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi. Idont even know you answer me, first time i get this notofication to my email. Yes, i have copy. Here it is: Forwarded message --------- Lähettäjä: LiveChat Date: ke 25. marrask. 2020 klo 2.10 Subject: Chat transcript To: Chat transcript Name: [EDIT] E-mail: [EDIT] Question: Feedback [EDIT] Wed, 11/25/20 01:50:22 am Europe/Helsinki Hello. How may I help you? [EDIT] 01:50:35 am Ridiculous!!!! Never see anything so sad [EDIT] 01:50:53 am please what's the issue? [EDIT] 01:51:24 am All deposit go like flush on toilet Worst nightmare casino i ever play [EDIT] 01:51:48 am not at all I feel your frustration but that's not how it works [EDIT] 01:52:32 am How its work or not? It work exactly how i feel If i feel like shit i feel shit. [EDIT] 01:54:41 am please don't please hold on let me check your account [EDIT] 01:55:10 am Please do, then you see Never lost so much money right after register new casino Couple hours and no christmas gift to children this year. Casino rob all money couple hours. [EDIT] 01:57:40 am hello try to make another deposit so I can add some freebies for you okay don't worry [EDIT] 01:58:03 am No i dont [EDIT] 01:58:10 am your luck would shine someday [EDIT] 01:58:25 am I dont have any money, you got it all already [EDIT] 01:59:00 am well, I don't own a casino I can add some stuff for you if you do another deposit [EDIT] 01:59:22 am You cannot give any freebies after those deposit's???? I say you got it all I warning other player how you behive [EDIT] 02:00:36 am no you were wrong let me help you understand some tips [EDIT] don't be angry [EDIT] 02:01:00 am How i am wrong [EDIT] 02:01:06 am please relax let's sort this out [EDIT] 02:01:22 am I lost all money and you ask more???? [EDIT] 02:01:36 am listen, when you make deposit and you don't see your bonus, kindly leave the deposit and don't use it to wager then reach out to us [EDIT] 02:01:53 am I go rob some bank or what???? ?????????? You criminals rob ALL my money already. And you ask more?????!!!!!! I write few website your creedy offer [EDIT] 02:04:09 am please be kind don't do that people lose also be kind [EDIT] [EDIT] 02:04:53 am Yes but other casino give some good advise, you just wanna rob me more Lcb.org and casino.guru Bad experience, actually worst ever.

Hi jamethai,

Did you deposit because of this offer?

Thanks,

ThePOGG

No, i dont because i lost all money to this casino this day. Its just horrible to hear this kind of offer even i say i lost all.

Hi jamethai,

In your claim, you contest that you should be refunded €200. I'm struggling to understand on what grounds you are seeking this refund?

While I would agree that the above chat is problematic, as it has not resulted in you losing further funds why would this interaction result in a refund? I'll certainly be raising with the operator the actions of this Live Chat agent, and you could consider flagging-up with the MGA this interaction as a potential licensing issue, but as the problem interaction has not resulted in you losing funds it is not grounds for a refund.

Thanks,

ThePOGG

Hello. I never ask any refund, i just wanna complaint. When i open this case on your site there is field where have to put some amount every time when you make complaint. Maybe i understand wrong this. I think its ok make complaint without ask refund?

Hi jamethai,

We're an ADR service. We serve as an alternative to the small claims court. The rule of thumb is that if you wouldn't take your issue to the small claims court, we're not the appropriate body to review it.

Thanks,

ThePOGG