Dux - casino refused to pay profits
Resolved - Dux Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Dux Casino Review.
Hi! I played dux casinos welcome bonuses at 18.10.2020.I played the first welcome bonus (100€ deposit + 100€ bonus). I lost it. Then was my second deposit with second welcome bonus (100€ deposit+55€ bonus). I succeeded the wager and I have not misused the bonus terms and conditions. Until I sent all necessary documents so the dux casino informed me that "you have misused the bonuses and your winnings are confiscated". I played allowable games with allowable bets and wagered the bonus. Then I had 2302€ on real balance after wager and later dux casino refused to pay my winnings.
the casino review
Leave a Reply
You must be
to post a comment.
Hi sarppaliini - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you?