– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Emu - Account verification delays


Resolved - This player has managed to resolve their issue without the intervention of this service and has confirmed receipt of their funds.

Read our Emu Casino Review.

Player's Complaint

I have been trying to verify my payment methods for 4 days now. After several attempts to resolve the matter with the live chat team. I am getting nowhere. I would like this issue resolved ASAP as I am a long time customer of emu Casino and have never had a problem until now I find this very frustrating and highly immoral. I also feel betrayed by a casino I once regarded as trustworthy and had recommended to several of my friends.



Read the casino review

5 Responses

July 22, 2019

Hi davegaf,

With the greatest of respect I do understand how frustrating account verification can be but I think you need to give the operator a little more time to resolve this on their own before asking a 3rd party to intervene. If you haven't successfully verified your account by Friday the 2nd of August let us know and I'll contact the operator on your behalf.



August 2, 2019

Hi davegaf,

Are you still experiencing issues?



August 9, 2019

Hi davegaf,

I'm following-up on the above?



August 12, 2019

No it’s all sorted. Thanks for your help and support. Much appreciated. [EDIT]

August 13, 2019

Hi davegaf,

Thanks for letting us know - it is appreciated!


Leave a Reply

You must be logged in to post a comment.


davegaf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Emu
  • Curacao eGaming
  • Rock Interactive Ltd

July 22, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.