Emu - Account verification delays

Ruling

Resolved - This player has managed to resolve their issue without the intervention of this service and has confirmed receipt of their funds.

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Player's Complaint

I have been trying to verify my payment methods for 4 days now. After several attempts to resolve the matter with the live chat team. I am getting nowhere. I would like this issue resolved ASAP as I am a long time customer of emu Casino and have never had a problem until now I find this very frustrating and highly immoral. I also feel betrayed by a casino I once regarded as trustworthy and had recommended to several of my friends.

Regards

[EDIT]

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5 Responses

ThePOGG

July 22, 2019

Hi davegaf,

With the greatest of respect I do understand how frustrating account verification can be but I think you need to give the operator a little more time to resolve this on their own before asking a 3rd party to intervene. If you haven't successfully verified your account by Friday the 2nd of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG

August 2, 2019

Hi davegaf,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG

August 9, 2019

Hi davegaf,

I'm following-up on the above?

Thanks,

ThePOGG

davegaf

August 12, 2019

No it’s all sorted. Thanks for your help and support. Much appreciated. [EDIT]

ThePOGG

August 13, 2019

Hi davegaf,

Thanks for letting us know - it is appreciated!

ThePOGG