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Emu – Account verification delays

Ruling

Resolved - This player has managed to resolve their issue without the intervention of this service and has confirmed receipt of their funds.

Read our Emu Casino Review.

Player's Complaint

I have been trying to verify my payment methods for 4 days now. After several attempts to resolve the matter with the live chat team. I am getting nowhere. I would like this issue resolved ASAP as I am a long time customer of emu Casino and have never had a problem until now I find this very frustrating and highly immoral. I also feel betrayed by a casino I once regarded as trustworthy and had recommended to several of my friends.

Regards

[EDIT]

Read the casino review

5 Responses

ThePOGG
Jul 22, 2019

Hi davegaf,

With the greatest of respect I do understand how frustrating account verification can be but I think you need to give the operator a little more time to resolve this on their own before asking a 3rd party to intervene. If you haven't successfully verified your account by Friday the 2nd of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Aug 02, 2019

Hi davegaf,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Aug 09, 2019

Hi davegaf,

I'm following-up on the above?

Thanks,

ThePOGG

davegaf
Aug 12, 2019

No it’s all sorted. Thanks for your help and support. Much appreciated.
[EDIT]

ThePOGG
Aug 13, 2019

Hi davegaf,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

davegaf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Emu
  • Curacao eGaming
  • Rock Interactive Ltd

July 22, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.