Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.
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Hi, I’m writing about energybet.com. I requested to be permantely self excluded on 12-06-2021 and they made this happen, however the past week I contacted their live chat and after me answering some questions about if I have gambling problems or not, they removed my permanent block instantly without even implementing a 24 hour or a 7 day cooling off period, it says this in their terms and conditions ‘’The account closure may be shortened if a request is made in writing - subject to a 24-hour or seven day cooling-off period depending on the nature of the closure. The request can be made by contacting [email protected] or [email protected].’’
Yet they did not give me any cooling off period and removed my permanent block instantly, I have now lost 1400 euro which I wish to be refunded. I contacted their live chat to complain and get my refund and said they broke their own t
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breezytmt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 5, 2022