EnergyBet - self-exclusion
Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.
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Hi, I’m writing about energybet.com. I requested to be permantely self excluded on 12-06-2021 and they made this happen, however the past week I contacted their live chat and after me answering some questions about if I have gambling problems or not, they removed my permanent block instantly without even implementing a 24 hour or a 7 day cooling off period, it says this in their terms and conditions ‘’The account closure may be shortened if a request is made in writing - subject to a 24-hour or seven day cooling-off period depending on the nature of the closure. The request can be made by contacting [email protected] or [email protected]’’
Yet they did not give me any cooling off period and removed my permanent block instantly, I have now lost 1400 euro which I wish to be refunded. I contacted their live chat to complain and get my refund and said they broke their own t
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Hi breezytmt- welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the Probe Investment Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Do you have a copy of the communication where you requested the self-exclusion?