Eskimo - Jackpot DO NOT Cash Out!
Found for the Casino - This player has opened multiple accounts in breach of terms and conditions. As such their play is void.
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This is an official complaint email against www.eskimocasino.com.
On December 19, 2019, I opened an account on www.eskimocasino.com. Immediately after opening my account I received confirmation email with a welcome greeting. With this you have accepted my account including my details. You have entered into a commitment agreement with me.
On December 25, 2019, a week after my registration - you had a week to check or verify my details, I made my first deposit to my casino account with nickname: [EDIT]. I did not receive a message from you at that time that my "deposit" does not meet the casino Terms&conditions and I could lose my wagered money in the casino without any problems.
Furthermore, I have made several deposits from our joint bank account number of me and my partner [EDIT]. Without a doubt you have taken the money, credited it to my account in your casino and again I was able to fund your bank account with my money because I lost everything.
The last deposit was on 02-01-2020. An amount of € 45.00 at 5:34 PM. A deposit that I will never forget. With that amount I won some money on various slots and at some point I started playing at Divine Fortune. The game was so happy for me that I won a prize with almost every bet, and raising it. In this way, I have collected a considerable amount of money, which has increased my stake to a bet of € 100.00. Per spin. With this bet I got a bonus game: coin collection. After that I started playing and that was "once in a lifetime" situation. I won the Mega Jackpot! A Mega Jackpot on Divine Fortune of no less than € 52,202.69 - I was in shock! And very happy!
After a while my emotions subsided and I continued to play. I do not know exactly which games I had played but I kept winning. At one point I won again and again until I won over € 100,000.00 together. Then my luck was over and I started to lose. With an amount of € 100,006.18 I had stopped playing and I did withdraw of € 5,000.00.
I was asked by a customer service representative to upload my documents. I did that on Friday night 03-01-2020.
On 4th of January in the morning I have received an email from [EDIT] that my documents has been added to my file in the Eskimo Casino. In an email [EDIT] says that I have used different person’s bank card ending in [EDIT]. They asked me to provide them with my partner ID, proof of address and bank card and also she noticed that I already have an account there, so which account to I want to have remained open? Because their Terms & Conditions says that I can’t have more than 1 account.
I did not seen this email in 4th of January, because I went in trip to The Netherlands from Poland this Day. But on Monday 6th January I have seen that email and I felt little bit confused about content of this email. I just was thinking How is it Possible? I knew than that they will try rub my big won and they going to try tell me that I have more than one account which is no true!
I just respond instantly to this email that I am only using one account where I won a Jackpot! I also added [EDIT] proof of address for verification.
In the punt j. about Deposits in your Terms & Conditions we can read: All payments into the Account must be from a payment source on which Player is the named Account holder.
07.01.2020 I received an email from [EDIT] one of your support Agent. He wrote that The Eskimo Casino verification and finance department double checked my account, provided documents, deposits and withdrawal. In two points below I was able to find break down of their verification and finance department.
1) An already registered account has been found in my name with slightly different address and postcode details, which was the reason why I were able to register a second account. Registering more than one account is against the account terms and conditions.
Just read carefully my complains above and You will find the truth answer to your terms&Co!
2) Deposits have been made using a bank account of which you are not the bank account holder.
This is the reason why you should withdrawal my money as soon as you must!
How can you said that I am not bank account holder after you received via email the bank card of my boyfriend.
You did not even asked us about it. I am a co-owner of bank account number which I used to make a deposit to my account on Eskimo Casino where I was able to won € 100.000 which you do not want to withdrawal to me.
If we do not settle this issue amicably, I will refer the matter to my lawyer.
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