Eskimo - Jackpot DO NOT Cash Out!

Hi jackpot - welcome to ThePOGG.com!

As we are the ADR for the Lux Entertainment Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thank you ThePogg for fast reaction. I will send an email to you with documentation to this complaint.

Have you any updates of this case?

Any update to my case? I am very nervous that they can tell me when I won Huge Amount of money on their website I have duplicates account. This is unfair on the part of this casino and I think their reputation is very bad if they treat winnings as such. If I would only pay without winning, there would be no violation of any laws. I am not the owner of any other account on their website only where I have won huge money that I can't withdraw !!! I will not leave it and I will seek help wherever I can, I promise !!!!!!

Hi jackpot,

Sadly there is nothing we can do to help you in this instance. You have in fact registered multiple accounts with Eskimo Casino (as has your partner). You registered an account under the username [REMOVE]emc18220[REMOVE] on the 18/08/2018 and your second account on the 19/12/2019 under the username [REMOVE]emc47527[REMOVE]. The account information you provided for the second account has been modified in such a manner that the automated duplicate account detection filters would not have flagged the second account be registered.

The Eskimo Casino terms of use, which you agreed to at point of registration on both occasions, are as follows:

"h. Under no circumstances, is the user (player) allowed to register another (new) account, if he/she already has a registered active account on Lux website. Holding more than one account is known as “multi-accounting” and is strictly prohibited and directly deemed to be fraudulent, regardless of whether the other account is registered under the user’s own details, other Lux users’ details, third parties’ details (other than Lux users) or false details. Lux reserves the right to close any user account, at any time and to cancel all the transactions pertaining to any player and to retain all the remaining funds in the account in the event that Lux has reasonable belief to suspect that any defrauding activities may occur, are occurring or have already occurred."

Given the duplicate registrations I'm sorry to say that your second account would be considered void and all transactions on it would likewise be considered void.

Eskimo Casino have already contacted Net Entertainment to return the funds accrued from the progressive jackpot and have them restored to the jackpot pool.

All we can suggest is that in future you do not open more than one account with any online gambling operator and that you ensure you have read the terms and conditions you are agreeing to before you register.

Sorry we cannot be of further help.

ThePOGG

I don't believe you can accuse me of something that is not true. I am asking for proof with evidence that I R. Jaworski have two active accounts on Eskimo Casino, besides I do not agree to return my Jackpot to Net Enterteiment. If something like this happens, I will legally enforce the winning amount from Eskimo Casino. All information contained in Email is not true and it is not objective and impartial. You quote the word what the casino wrote to me. I feel here a lack of impartiality because you use the same arguments that I received from Eskimo without any evidence of these false theses.

Hi jackpot,

I'm sorry you feel that way but the account registrations were clearly documented.

There is nothing further we can do to help you.

ThePOGG

100 procent lie. I am searching help with my lawyer and I will process with Eskimo Casino. I never had duplicate account and in your answer. You are biased and certainly not independent. I'm sure you can't prove to me that I am the owner of a different Eskimo casino account than the one on which I was lucky enough to win a huge sum of money. I will take legal steps and I am able to pay any money to prove that I am entitled to money because I played honestly for real hard earned money

Hi jackpot,

As stated previously I'm sorry to hear you feel that way, but the size of the claim has no bearing on what is required in this instance. The operator have provided clear records showing your duplicate account registrations.

As detailed in our initial response, you are absolutely free to pursue this via legal channels, but as far as our involvement goes we have been provided with clear evidence demonstrating a breach of terms. There is nothing further we can do to help you.

ThePOGG

If you are so sure that I have two accounts at Eskiomo Casino, please view the documentation with my documents in my name. these are my documents and I have the right to do so, and I feel cheated!

I just want to see the records that operator provides to You!

Hi jackpot,

Unfortunately that is not something we can assist you with. For security reasons we do not retain documentation of this nature on file. It is deleted immediately after review.

If you wish to see that information we would recommend you place a Freedom of Information request with the operator.

ThePOGG

Thank you for the answer that doesn't satisfy me. In previous comments you say that the operator tells the truth that I have two active accounts at Eskimo Casino. You also confirm his words saying that you have seen documents confirming the verification of both accounts. However, you are unable to send me evidence confirming the Casino's truthfulness, while sending me with my questions about the confirmation documents to the Eskimo Casino.

Hi jackpot,

I'm sorry you feel that way - there is nothing further we can do to "satisfy" you.

ThePOGG

Instead of solving problems, you increase them. You are biased and I do not intend to discuss with you any longer. My right will decide the court and it will not be one-sided but it will look like it is supposed to look like. If there is no evidence that I have two active accounts at the Eskimo casino, unfortunately for you the win will have to be paid out. If the Eskimo Casino has returned my win to Net Enterteiment, they will have to pay out of pocket. I am an honest man and from tomorrow I will start a holiday that I will devote to fight for my honest winnings !!! I'm ready for anything, because € 100,000 is the amount that will change my life and I'm not going to let you fool you! Best regards, [EDIT]

Hi jackpot,

We have explained out position clearly. There is nothing further we can do to help you. No further posts will be approved on this thread.

ThePOGG