Eskimo - Not pay money

Hi sandra - welcome to ThePOGG.com!

As we are the ADR for the Lux Entertainment Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you please forward on any communication you've had with the operator regarding this issue to [email protected]?

Thanks,

ThePOGG

Hi sandra,

I'm following-up on the above?

Thanks,

ThePOGG

Hi sandra,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi sandra,

If we haven't heard from you by Friday the 16th of August I'll assume you no longer require our assistance with this issue and will close this complaint.

Thanks,

ThePOGG

Hai i want to send documents with proof that i won the money where can i send iT

Hi sandra,

You can send supporting documentation to [email protected], but you also need to fully explain what the problem is. Simply sending through screen shots showing a positive balance does not help us understand what has happened.

Thanks,

ThePOGG

Hi sandra,

Thank you for your email. Can you please forward on all communication you've has with the operator about this issue to the email address above.

Thanks,

ThePOGG

Hi sandra,

I'm following-up on the above?

Thanks,

ThePOGG

Hi sandra,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi sandra,

If we haven't heard from you by Friday the 13th of September I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG