Resolved - Some confusion over the maximum amount the player was allowed to withdraw from this promotion was resolved and the player was paid.
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Hello ThePOGG. I registered an account at the online casino eurogrand.com received a bonus of € 10, fulfilled the conditions of the wager, made a Deposit of 10 euros and ordered the withdrawal of 470 euros. Then got a letter of support casino eurogrand.com of such content.
[EDIT] - date date 18/08/2015 07:54 AM
Thank you for your letter.
I am writing You at the request of the Department of Finance regarding the withdrawal.
We are glad to inform You that You need to make an even 10.0 € for the processing of your withdrawal request. because otherwise the last output will be cancelled.
Thanks in advance for your cooperation.In case you have additional questions, please contact online support, send us an email at support.ru[@]eurogrand.com or toll-free number for Russia: 8-10-800-288-41-012. For international calls please call: 00359-2-421-83-51. The address of our site in the Internet: hxxp://www.eurogrand.com/EN
We will be glad to help You!
Support Eurogrand Casino
I made a Deposit of 10 euros as they asked. I went to my account in pay day 21.08.2015 and saw that my application 470 euros no, the application 220 euros. Casino eurogrand.com copied me 263.16 euros and are themselves determined the amount of payments of 220 euros. I Made a further Deposit of 10 euros as they wrote me in the letter above, but they deducted from my account the payment of 250 euros and the balance in the account 13.16 euros. Please help me in this problem, I did everything according to the rules as they asked.
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August 21, 2015