Eurogrand - not responding to my emails and keep my deposit
Found for the Player - As has become standard practice for the William Hill group, Eurogrand casino have offered no response to this complaint.
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Hello, opened account with Eurogrand a week ago. Upon depositing 300 GBP, my account was blocked and I received email that I had to send proof of ID and proof of address. After sending the required documents, Eurogrand no longer responded back. I contacted them 3 times since then but no one has responded back to my emails. There is no phone I can find to call them and the chat is only available if I am logged into my account, which I can't do as it says my account is currently frozen when I attempt to log in. I will be grateful if you could get in touch with them and try to help out. Currently I have sent Eurogrand my ID as well as Bank statement as per their initial email. Thanks
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