unclaimed offers
Turn geo location off

Choose a country to view the site from

Currently viewing from:

United States


ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Eurogrand – not responding to my emails and keep my deposit

Ruling

Found for the Player - As has become standard practice for the William Hill group, Eurogrand casino have offered no response to this complaint.

Read our EuroGrand Casino Review.

Player's Complaint

Hello, opened account with Eurogrand a week ago. Upon depositing 300 GBP, my account was blocked and I received email that I had to send proof of ID and proof of address. After sending the required documents, Eurogrand no longer responded back. I contacted them 3 times since then but no one has responded back to my emails. There is no phone I can find to call them and the chat is only available if I am logged into my account, which I can't do as it says my account is currently frozen when I attempt to log in. I will be grateful if you could get in touch with them and try to help out. Currently I have sent Eurogrand my ID as well as Bank statement as per their initial email. Thanks

Read the casino review

2 Responses

ThePOGG
Dec 10, 2018

Hi okapalia5 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group that are routinely non-responsive to complaints submitted to us. The chances of us being able to help you are very low. I'll contact the operator and see what we can find out but you should hold reasonable expectations when it comes to the likely outcome of this complaint.

Thanks,

ThePOGG

ThePOGG
Jan 20, 2019

Hi okapalia5,

Unfortunately, as has become standard for this group of operators, we've received no response what-so-ever from EuroGrand to our repeated efforts to discuss this issue with them.

All we can suggest at this stage is that you contact their UK registered ADR service, IBAS.

Sorry we could not be of more help!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

okapalia5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EuroGrand
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • WHG (International) Limited

December 8, 2018