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EuroPalace - Account under investigation for over 10 months

Ruling

Resolved - A mistake at the operator end left this investigation open long after it should have been closed. Player has now received their funds.

Read our EuroPalace Casino Review.

Player's Complaint

Dear Sir,

I am currently experiencing issues with the Europalace casino, a member of the Fortune Lounge Group. My username is [EDIT].

In December 2015, I won about 750 Euros playing with the welcome bonus. My account was subsequently locked and placed under investigation. The investigation is still ongoing and the casino is unable to provide a deadline for its end.

It would be great if the casino could finish the investigation and pay out my winnings.

Regards,

[EDIT]

Read the casino review

5 Responses

User icon
ThePOGG
November 4, 2016

Hi jirak - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2016

Hi jirak,

I've heard back from EuroPalace about your issue. Apparently there were a significant volume of sign-ups around the time you joined that showed indications of being non-genuine. Your account shared some similarities with these account. However on re-review it has ultimately been concluded that you have done nothing wrong and your balance should now be available to withdraw. If you could confirm when you receive your funds I'd appreciate it.

Thanks,

ThePOGG

User icon
ThePOGG
November 30, 2016

Hi jirak,

Have you managed to withdraw your funds from EuroPalace?

Thanks,

ThePOGG

User icon
ThePOGG
November 30, 2016

Hi jirak,

Have you managed to withdraw your funds from EuroPalace?

Thanks,

ThePOGG

User icon
ThePOGG
December 12, 2016

Hi jirak,

If we haven't heard from you by Friday the 23rd of December I'll assume you've managed to withdraw your funds and close this complaint as Resolved.

Thanks,

ThePOGG

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Agreement

jirak consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 4, 2016

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