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English in United States

EuroPlay - Slow Payments

Ruling

EuroPlay was slow to respond to this complaint, but likewise the player became unresponsive later on. We assume given the player's lack of response that this issue was ultimately resolved.

Player's Complaint

salve ho un conto su europlay casino a fine luglio vinco 400euro e richiedo il prelievo con NETeller, dopo ore in chat e telefonate ricevo i soldi a fine agosto(dopo un mese) ieri dopo diversi versamenti vinto 1000euro e chiede il prielievo, in chat mi viene detto che non si può e che aspetterò molto a lungo, per riceve i soldi con NETeller. nota ho sempre versato con NETeller e dopo aver ricevuto i primi 400 mi era stato detto che era tutto risolto e non avrei più aspettato a lungo.

cosa posso fare, come posso mettergli pressione?

[EDIT] TRANSLATION [EDIT]

hi,

I have an account Europlay casino. In late July I win €400 and require the withdrawal with NETeller, after hours in chat and phone calls I receive the money in late August (after one month). Yesterday after winning a number of payments €1000 and asks prielievo, chatting me it is said that you can not and will wait a long time to receive money with NETeller.

Note I always paid with NETeller and after receiving the first €400 I was told that it was all sorted out and I would not have waited a long time.

What can I do, how can I put pressure on him?

Read the casino review

6 Responses

User icon
ThePOGG
September 4, 2013

Hi rehi04 - thanks for getting in contact.

Due to my own ignorance I can only provide support in English for the time being. If you wish me to investigate this issue further it would be a big help to me if you could use Google Translate to change any messages into English before you submit them ;)

I'll be happy to contact EuroPlay casino for you and see if I can find out why they are delaying your payment. If you want me to do that you'll need to provide me with your username and the email address you use at EuroPlay.

Thanks

ThePOGG

User icon
ThePOGG
September 6, 2013

The player has got back to me and requested that I look into their issue. To assist my own poor memory, their details are as follows (these will be removed before this complaint is published);

[email protected] and my user H1R85850302

rehi04 - I have now emailed EuroPlay and am awaiting a response.

Thanks

ThePOGG

User icon
ThePOGG
September 6, 2013

Hi rehi04,

It would help me a lot if you could forward on all email communication you've had with EuroPlay to me at [email protected]. That will help be better understand the situation.

Thanks

ThePOGG

User icon
ThePOGG
September 11, 2013

Hi rehi04,

I've not had any response from EuroPlay yet. I'm going to chase this up again just now.

Sorry about the delay.

ThePOGG

User icon
ThePOGG
October 2, 2013

Hi rehi04,

Sorry about the delay, but we've had some serious server issues that we're just getting under control.

EuroPlay have informed me that you have received your payment, can you confirm this?

Thanks

ThePOGG

User icon
ThePOGG
October 14, 2013

Hi rehi04,

As I've not heard anything back from you I'm going to assume that this issue has been resolved. Feel free to get in contact if this is not the case.

ThePOGG

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Agreement

Giuseppe Vurchio consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 4, 2013

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