EUSlot - withdrawal problems
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I played evospin and euslot casinos, deposited there a lot of times, but never managed to win something that I would like to withdraw, until December 9th. On that day I made 25000€, and right after reaching this balance I contacted my personal manager to withdraw. After fully verifying my account, I made withdrawal request. Then, I was told that I could not withdraw to my debit card even though it was the only payment method that I used to deposit with. So how come they can accept my money from that card, but can’t pay to the same card? The only option they gave me was skrill, where I was banned, and therefore could not use that withdrawal option. Therefore, I had no chance to withdraw my money. All this time the casino was accepting my deposits with please but it turns out I never had a chance to withdraw my winnings, which is against fair gambling principles.
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Hi alazh16 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Gambling operators use 3rd party payment providers to process payments to and from their sites. As all operators make clear, not all payment methods will be available in all countries. Likewise some processors will be able to manage incoming payments with certain payment methods but not outgoing or vice versa.
Why are you banned from using Skrill?