EUSlots - Gambling addicition and same company

Hi hejhej89 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With respect to your claim - did you ask that your self-exclusion be carried over to all properties on the license when you placed it?

Thanks,

ThePOGG

When I contacted Spinia in october was my wish to close and block my account and personal number. I explained the situation that I can't handle my game and that it all happens on impulse. So it would be strange if they didn't block me from their entire network.

It's very irresponsible if the casino didn't take me seriously when I was clear about how deep down I am and was in my addiction. By law, EUslot may not allow me to open an account and do not play and deposit when I have self-excluded from their sister-casino Spinia and several others.

I have contacted EUslot and explained my situation but with no response back.

Best regards,

Hi hejheh89,

The MGA license does not require self-exclusions to carry over to other properties on the license unless the player specifically requests that they do so.

Thanks,

ThePOGG

Hi! The casino does not answer my questions about how they take responsibility for gaming abuse. They say it is me who made the mistake and refuse to pay my deposits back. Even though I could continue to make deposits since my request to have my account suspended and put up this case on ThePOGG. I have been able to make deposits of over SEK 20,000 after that.

Hi hejhej89,

At the present point we have not contacted the operator regarding your claim as we were awaiting further information from you to establish whether you have a valid claim. No communication to this service would be considered a self-exclusion request.

Have you requested a self-exclusion at EUSlots? If so were you allowed to play after this point?

Thanks,

ThePOGG

Hi hejhej89,

I'm following-up on the above?

Thanks,

ThePOGG

Hi hejhej89,

If we haven't heard from you by Friday the 7th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG