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Everum – casino takes winnings and closes account

Ruling

Found for the Casino - Everum Casino has provided sufficient evidence to establish that this player's account is unnaturally associate with other player accounts.

Read our Everum Casino Review.

Player's Complaint

Hello,

I deposited at everum casino and claimed a match bonus they offered me by email for new years. I had some good luck and turned my $100 deposit into $2,280. I wanted to cash out my winnings so I sent them my documents and request a cash out. They sent me this email later,

We regret to inform that your Everum Casino account has been permanently closed due to the breach of Terms and Conditions:

“One player is entitled to open one account. It is forbidden to open additional accounts to family members, OR use a single IP address, computer or other devices without the prior written permission of the Company”

”One player has the right to use a particular bonus offer only once, if conditions don’t imply multiple use. It is forbidden to receive bonuses (including freeroll tournaments) for members of the family, OR by using a single IP address, computer or other device without the prior written permission of the Company.”

The remaining balance of your account confiscated, 100 USD deposit returned to your Ecopayz account

I do not have any other account at everum casino. I also know that no one in my family plays at online casinos. I hoped this was a mistake, so I contact them by email but nobody responds to me. [EDIT] I hope you can help me. Thank you.

Read the casino review

2 Responses

ThePOGG
Jan 14, 2020

Hi ronaldion - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 14, 2020

Everum Casino has provided sufficient evidence to establish that this player's account is unnaturally associate with other player accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

ronaldino consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Everum
  • Curacao eGaming

January 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.