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FairGo – Declined Payout

Ruling

Found for the Casino - This player appears to have bet more than the maximum allowed by the bonus they claimed. As such there is nothing we can do to help them.

Read our FairGo Casino Review.

Player's Complaint

I won $14319.70 and was wanting to withdraw it, i completed all the verification documents that they requested and then they stated that the maximum amount i could withdraw was only $2500 and i could only do it once a once a week, so thats the withdrawal request that i put in. then withing the next 48 hours i recieved an email that states - " Dear [EDIT],

Thank you for your patience regarding your payout of $2550.

Unfortunately, this payout was denied as you have not upheld our max bet rule: Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from such bets will be voided.

We have denied your payout and voided your winnings and your bonus. We have credited your deposit of $50 back to your account." and now they have taken out the whole $14319.70 and left me with $50 in my account.,. please help

Read the casino review

3 Responses

ThePOGG
Feb 13, 2019

Hi spoont87 - welcome to ThePOGG.com!

The FairGo Casino terms and conditions, which you agreed to at point of registration include the following:

"In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of any bonus including cashback offers. $10 is the maximum bet unless specifically stated otherwise. Betting above $10 during a bonus playthrough will result in any promotion winnings voided."

I'm afraid that if you've bet more than $10 while playing with a bonus you have breached the above term and the operator are within their rights to void the bonus contract and return both parties to pre-bonus conditions.

Can you confirm whether or not you have bet more than $10?

Thanks,

ThePOGG

ThePOGG
Feb 19, 2019

Hi spoon87,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 26, 2019

Hi spoon87,

If we haven't heard from you by Friday the 8th of March I'll assume you have bet more than $10 and close this complaint.

Thanks,

ThePOGG

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Agreement

spoont87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fair Go

February 13, 2019